Data Privacy & Protection
At VYVA, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our services. Our goal is to provide safe, trusted support while ensuring full compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
What We Collect
We only collect the minimum information necessary to provide our services. This may include:
Personal details: name, phone number, email address.
Preferences and profile information: your interests, language, and activity preferences.
Health and well-being information: symptoms you share, reminders you set, or optional data like vital signs.
Emergency contact details: trusted people you choose to notify in case of need.
Technical information: logs of interactions, device/browser data (for security and service improvement).
How We Use Your Data
Your information is used only for the purposes you agree to, including:
Sending reminders (e.g., medication or appointments).
Helping with daily support, well-being, or safety features.
Guiding you through symptom checks or cognitive exercises.
Alerting caregivers or contacts in urgent situations.
Improving the reliability and quality of our services (using aggregated and anonymized data).
We never sell your data or use it for advertising.
How We Store & Protect Data
Your Rights
All data is stored securely in EU-based, GDPR-compliant servers.
Information is encrypted both in transit and at rest.
Personal identifiers are stored separately from health or usage data.
Access is restricted to authorized staff only, with role-based permissions.
Daily encrypted backups and secure disaster recovery plans are in place.
Under GDPR, you have the right to:
Access the information we hold about you.
Correct inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to certain processing.
Withdraw your consent at any time.
Receive your data in a portable format.
To exercise these rights, please contact us at: dpo@mokadigital.net
Data Retention
Interaction logs are retained for up to 6 months for service quality and troubleshooting.
Personal and health data are retained for the duration of your participation in VYVA and securely deleted within 6 months after leaving the service, unless the law requires otherwise.
